Communication, Negotiation & Persuasion
13: Joey Coleman | How to Ensure Lifelong Loyalty
Joey Coleman (@thejoeycoleman) is a customer experience designer, an award-winning speaker, creator of First 100 Days methodology, and author of the upcoming Never Lose a Customer Again: Turn Any Sale into Lifelong Loyalty in 100 Days. “We’re not paying attention to maintaining the relationships that we claim are important to us.” -Joey Coleman What We […]
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12: Dan Heath | The Power of Moments and How to Create Them
Dan Heath is a Senior Fellow at Duke University’s CASE center and co-author of Decisive, Switch, Made to Stick, and most recently The Power of Moments: Why Certain Experiences Have Extraordinary Impact. What We Discuss with Dan Heath: Why we remember certain defining moments over others across the countless experiences of a lifetime. How we […]
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11: How to Deal with Conversational Narcissists | Feedback Friday
Jordan (@JordanHarbinger) and Jason (@jpdef) are back to banter every week and take your comments and questions for Feedback Friday on The Jordan Harbinger Show! If you want us to answer your question, register your feedback, or tell your story on one of our upcoming weekly Feedback Friday episodes, drop us a line at friday@jordanharbinger.com. […]
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9: Ed Latimore | The Superpower of Ignoring Social Approval
Ed Latimore (@EdLatimore) is a heavyweight boxer, physics major, chess nerd, survivor of Pittsburgh’s public housing projects, and author of Not Caring What Other People Think Is A Superpower. “I’m so happy that I learned to like books instead of social approval.” -Ed Latimore What We Discuss with Ed Latimore: What Ed Latimore learned from […]
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5: Faux Gravitas Your Way to Success | Feedback Friday
Jordan (@JordanHarbinger) and Jason (@jpdef) are back to banter every week and take your comments and questions for Feedback Friday on The Jordan Harbinger Show! If you want us to answer your question, register your feedback, or tell your story on one of our upcoming weekly Feedback Friday episodes, drop us a line at friday@jordanharbinger.com. […]
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2: Rob Weinhold | The Art of Crisis Leadership
Rob Weinhold (@FallstonGroup) is the CRO (Chief Reputation Officer) of Fallston Group and co-author of The Art of Crisis Leadership: Save Time, Money, Customers and Ultimately, Your Career. “Crisis is a growth strategy — you have to expect it.” -Rob Weinhold What We Discuss with Rob Weinhold: What four motivations are found at the core […]
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